Refund policy

SHIPPING & DELIVERY

Orders will be processed within 3 - 7 business days after which you will receive a confirmation email with updated tracking information. Please allow 2 - 9 business days for package to be delivered. We currently ship to the U.S., Canada, & select other countries (Only US orders qualify for free shipping/returns)

RETURNING AN ITEM OR ORDER- please read carefully

We will gladly accept select unwashed, unworn, and unused merchandise within 21 days of fulfillment date for an exchange or refund to the original method of payment or store credit. All original tags must be attached. Shipping charges and Shipping Protection are not refundable. Clearance items, all jewelry and accessories, bodysuits and intimates are FINAL SALE and are not eligible for exchange or return. If you have any questions about our return policy, please contact us at webteam@bohme.com.  

Return options:

Easy, sustainable returns available with printerless USPS QR codes or printable return labels. Printerless QR codes are also available for select orders through Happy Returns.

Return processing time: 

All refunds and store credits are processed within 15 business days of our team receiving your items. Exchanges will process once your items are in transit with the carrier.

Exchanges or Returns for Store Credit are free! 

  • We provide two exchange options: Instant Exchange or Standard Exchange
    • Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.
    • Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier.
  • All exchanges are shipped with standard shipping.
  • You will receive an email with your new order number.
  • We are unable to cancel exchange orders due to our extremely efficient processing times.
  • Any exchanges requested that we do not have in stock will automatically be issued as a refund.
  • Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.
  • Store credit is issued via Böhme Gift Card that can be used to make a future purchase. We offer bonus store credit when the gift card option is selected.

Refunds

  • A $8.99 return shipping fee will be deducted from your refund for all domestic returns. If you select store credit, the return shipping fee is waived.
  • If returned to a store location, the return shipping fee will be waived. 
  • If returned via Happy Returns, the return shipping fee will be waived. NOTE: Not all orders are eligible for Happy Returns.
  • Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
  • All refunds will be processed back to the original payment method used to place the order.

Refunds with Shop Pay

  • When using Shop Pay, you have the option to return one or all of your items for a refund. NOTE: The refund amount will be canceled from the final installment of your Shop Pay Payment Plan, less $8.99 for the use of our return label.
  • Please note that Shop Pay adjusts your final payment first and works back to your most recent payment when applying the refund.
  • If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
  • If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

 

Want a different size?

To exchange for a different size in the same product, click through the return process and simply select your new size from the drop down. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time.

Want A different style or color?

To exchange for a different style or color, click through the return process and request a return. You may be offered an Instant Credit Refund code you can use to purchase something new on the site. The voucher code will need to be applied at checkout. We are unable to price match if the initial item was purchased during a sale or a discount code was used.

Can’t decide on something now?

Select the item you’re sending back and click “Return.”

Print your return label and mail back the original item.

Your refund will be issued in a form of store credit within 15 days after we receive your return at our warehouse.

 Defective items

If you have received a defective item, please contact customer care here within 48 hours to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Additional return details (please read carefully)

- FINAL SALE ITEMS - While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange.  These include all items marked “Final Sale” and all jewelry. Swimwear may only be returned or exchanged if original liners are in place. 

-Any item returned in unsellable condition may be subject to a 20% restocking fee.

-All returned items must be unaltered and include all original packaging, including tags. Items returned without packaging and tags will be considered unsellable and may be subject to the 20% restocking fee. Merchandise must be unwashed and unworn, free of stains and odors.  Please take extra caution when trying on products while wearing makeup, deodorant, or perfumes as these may stain the garment and make it ineligible for a return.

-Shoes must be unworn and free of any scuffs or marks.  We know you need to try shoes on, so we please ask you to do so on indoor carpet as to not scuff the soles.  Shoes that show signs of wear may be ineligible for a return.

-Shoes must be returned in original packaging; the shoebox cannot be used as packaging.  Please be sure to package the shoebox safely inside proper shipping materials. Any tape or labels placed directly on the shoebox will result in the package being unsellable and subject to the 20% restocking fee.

-While we love our fur babies as much as you, please take extra care if you are a proud parent of a pet.  Pet hair or stains on a garment will make the item ineligible for a return.

-Please make sure that all approved items listed on your return request are in the SAME package and no additional items are included in the package. While we appreciate you trying to save on shipping costs, please do not combine multiple return requests together in one package.  Doing so will delay the processing of your return.

 As a reminder, we provide a free pre-paid return label.  If you choose to return items without the use of the prepaid return label there is no guarantee that we will be able to process the return and we do not reimburse any shipping costs.  If you are having problems with getting a pre-paid return label, please contact us at webteam@bohme.com.  

Instant Credit, here’s how it works:

You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. If you are having problems with Instant Credit, please contact us at webteam@bohme.com.  

Last updated 2/1/2021

PRICE ADJUSTMENTS

Price adjustments may be made within 3 days of original order date for merchandise purchased at full price, except where otherwise stated during a sales event. Customer must contact Bohme customer service via email at webteam@bohme.com and include their order number and contact information. Customer should not return merchandise to initiate a price adjustment.

GIFT CARDS

Gift cards are  valid in-stores and online.

For any other customer service needs, you can contact us via:

Email: webteam@bohme.com Phone: 801.266.2002